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Shipping & Returns Policy — OroDerma USA

Effective Date: June 15, 2026

At OroDerma, we are committed to providing a smooth and reliable shopping experience. This Shipping & Returns Policy explains how we handle order processing, shipping, deliveries, returns, and refunds for purchases made through https://oroderma.com.

1. ORDER PROCESSING

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information (if available).

2. SHIPPING METHODS & DELIVERY TIMES

We offer shipping options based on destination and carrier availability.

Estimated delivery times:

  • United States: 2–7 business days
  • International Orders: 7–15 business days (estimated)

Delivery times are estimates only and may vary due to:

  • Carrier delays
  • Weather conditions
  • Customs processing (international orders)
  • Peak seasons or high order volume
  • Events outside of our control

3. SHIPPING COSTS

Shipping costs are calculated at checkout and depend on:

  • Destination
  • Package weight and size
  • Selected shipping method

Promotions such as free shipping may be offered from time to time and will be clearly displayed on the website.

4. ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email (when available).

It is the customer’s responsibility to ensure that shipping information is entered correctly. OroDerma is not responsible for delays or lost packages due to incorrect or incomplete addresses.

5. RETURNS

We accept return requests under the following conditions:

  • Return request is made within 14 calendar days of delivery
  • Product is unused, unopened, and in original packaging
  • Proof of purchase is provided

For hygiene and safety reasons, certain personal care items may not be eligible for return once opened or used.

6. NON-RETURNABLE ITEMS

We do not accept returns for:

  • Opened or used skincare products
  • Items not in original condition
  • Products damaged due to misuse or improper handling
  • Final sale or promotional clearance items (if applicable)

7. REFUNDS

Once a return is approved and received, refunds will be processed to the original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photos.

Once reviewed, OroDerma may offer:

  • Replacement of the item
  • Refund
  • Store credit (where applicable)

9. LOST OR DELAYED PACKAGES

OroDerma is not responsible for shipping delays caused by carriers or external factors.

If a package is lost in transit, we will assist in filing a claim with the carrier where applicable.

10. CHANGES OR CANCELLATIONS

Orders may only be modified or canceled before they have been processed or shipped. Once an order has been fulfilled, it cannot be changed.

11. CONTACT INFORMATION

For any questions regarding shipping or returns, please contact us:

OroDerma USA
Email: info@oroderma.com
Website: https://oroderma.com