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Refund Policy — OroDerma USA

Effective Date: June 15, 2026

This Refund Policy outlines the terms under which refunds are issued for purchases made through https://oroderma.com operated by OroDerma.

By placing an order, you agree to the terms outlined below.

1. ELIGIBILITY FOR REFUNDS

Refunds may be issued under the following conditions:

  • The item received is defective or damaged
  • The wrong product was shipped
  • The product was not delivered due to an error on our part
  • A return has been approved under our Shipping & Returns Policy

All refund requests must comply with our return requirements where applicable.

2. RETURN REQUIREMENTS

To qualify for a refund (when a return is required), the product must:

  • Be unused and unopened
  • Be in original packaging
  • Be returned within the eligible return window (typically 14 days from delivery)
  • Include proof of purchase (order confirmation or receipt)

Products that do not meet these conditions may not be eligible for a refund.

3. NON-REFUNDABLE ITEMS

Certain items are not eligible for refunds, including:

  • Opened or used skincare or personal care products
  • Items damaged due to misuse or improper handling
  • Products marked as final sale or clearance (if applicable)
  • Gift cards or promotional credits (if applicable)

4. REFUND PROCESS

Once a refund request is approved:

  • Refunds will be processed to the original payment method
  • Processing time is typically 5–10 business days after approval
  • Timing may vary depending on your bank or payment provider

5. SHIPPING COSTS

Shipping costs are non-refundable unless the refund is due to an error made by OroDerma (such as incorrect or defective items).

If a return is required, return shipping costs may be the responsibility of the customer unless otherwise stated.

6. LATE OR MISSING REFUNDS

If you have not received your refund after the expected processing time:

  1. Check your bank account
  2. Contact your credit card company or payment provider
  3. Contact your bank, as processing times may vary

If you still have not received your refund, please contact us.

7. ORDER CANCELLATIONS

Orders may only be canceled before they are processed or shipped.

Once an order has been fulfilled, it cannot be canceled and must follow the return process if eligible.

8. CHARGEBACKS & DISPUTES

We encourage customers to contact us directly before initiating a chargeback or payment dispute.

Most issues can be resolved quickly through our support team.

9. CONTACT INFORMATION

For refund-related questions or assistance:

OroDerma USA
Email: info@oroderma.com
Website: https://oroderma.com